The Ticket Factory Reviews

Theticketfactory.com offers tickets for various events, and the prices can vary depending on the type of event, location, and seating options. Additional costs may include a booking fee and optional ticket protection. The booking fee is typically a fixed amount per ticket and is non-refundable, even if the event is cancelled. Ticket protection is available for purchase during the booking process and covers the cost of the tickets in certain circumstances should you be unable to attend the event. It's important for customers to review the total cost, including all fees and additional options, before completing their purchase.

The payment methods accepted by The Ticket Factory include Visa and MasterCard for online bookings. For those wishing to use Maestro online, it is recommended to contact their customer service. Additionally, the platform is known to accept reasonably safe payment methods such as credit card and PayPal, which often provide options for refunds in case of non-delivery or damaged products during transportation. When picking up tickets, it may be required to present a valid photo ID, the credit card used for the purchase, and the booking reference number. Payments with cash can be made at the box office.

The Ticket Factory's return policy stipulates that items should be returned in their original condition, unused, and in the original packaging with all garment tags and security devices still attached. Returns must be sent to The Ticket Factory's designated address within 14 days of receipt. As for the shipping policy, tickets are typically dispatched by standard post and should arrive within 3 working days after booking. If tickets have not been received 72 hours before the event, customers are advised to contact customer services. Additionally, The Ticket Factory offers Ticket Protection, which provides refunds managed by Rightpath Claims on behalf of The Ticket Factory, although the protection fee itself is non-refundable, even if the event is cancelled or rescheduled.